PRIVACY AND REFUND POLICY

Trudose Brand Privacy and Refund Policy

Introduction

At Trudose, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By accessing our site or using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

Personal Information – When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details.

Usage Data – We automatically collect information when you visit our website, including your IP address, browser type, operating system, referral source, pages visited, and visit dates/times.

Cookies and Tracking Technologies – We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us improve your user experience.

How We Share Your Information

Third-Party Service Providers – We may share your information with third-party service providers to perform tasks on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing support.

Business Transfers – If we undergo a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Refund Policy

Introduction

At Trudose, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for product returns and refunds.

Returns

Eligibility for Returns – To qualify for a return, items must be unused, in the original condition, and packaging received.

Return Process – To initiate a return, please contact our customer service team at returns@trudose.com with your order number and reason for return. We will provide instructions for the return process.

Timeframe – You have 30 calendar days from the date of purchase to return an item.

Refunds

Refund Process – Upon receiving your returned item, we will inspect it and notify you of the refund status. If approved, we will initiate a refund to your original payment method.

Refund Timeframe – The refund will be processed within 10 days.

Partial Refunds – In certain cases, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts due to reasons not related to our error.

Exchanges

Eligibility for Exchanges – We only replace items if they are defective or damaged. To exchange an item for the same product, please contact us at returns@trudose.com.
Shipping

Return Shipping Costs – You are responsible for paying shipping costs for returned items. Shipping costs are non-refundable.

Shipping of Refunds – If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about this Refund Policy, please contact us:

– Email: returns@trudose.com

Thank you for choosing Trudose. We are dedicated to providing high-quality products and outstanding customer service.